In the nine years since Yuan founded Zoom, the company has grown to now employ nearly 2,000 people, while almost doubling its revenue in 2019 to more than $620 million. The purpose of life is to pursue happiness, and I was not happy. "However, on the flip side, I was not happy. Why would you want to leave?" Yuan tells CNBC Make It. "On the one hand that's indeed a big risk, to go from a very well-paid and vice president position. He left Cisco and began developing his own videoconferencing software platform while looking for the funding he'd need to build a product and launch a new company. (Sri Srinivasan, senior vice president and general manager of Cisco's team collaboration group, says the company has "redesigned Webex from the ground up" since Yuan's tenure and points out that Webex clients include roughly 95% of the companies in the Fortune 500, and more than 130 million people use Webex every month.)Īs a longtime software engineer with multiple patents related to real-time collaboration technology under his belt, Yuan felt that the evolution of smartphones and tablets created new opportunities for making mobile videoconferencing more accessible than ever.īut by 2011, Yuan realized that, if he wanted to make a product the way he wanted to do it, he'd have to leave the comfort of his high-paying executive job to strike out on his own. (In fact, Yuan told CNBC earlier this year that Cisco was still using the same buggy code he wrote for WebEx roughly two decades ago.) Though his first couple of years at Cisco had been "great," he started noticing that, when he'd talk to Cisco Webex's customers about the video-conferencing product he'd helped build, he "did not see a single happy customer." In Yuan's opinion, the product didn't evolve quickly enough, making it a chore for customers to use.
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